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Personal Accountability

Say No Without The Guilt

By Comments & Opinion, Entrepreneurial, Self Education, Business Insights, Leadership, Personal Accountability No Comments

NOAs entrepreneurs we generally want control of everything within our company, which means that when someone hands something off to us “yes” is the first thing that usually comes. That isn’t always a good thing because when you say yes without really thinking about it, things don’t always work out.

Whenever we need to say no but never end up saying it, it’s usually because of guilt. We feel guilty that if something goes wrong with a project it’s because we, personally, didn’t do something about it or simply because we don’t want to offend our peers.

You might not realize it, but saying no can actually save you from many headaches that you have to deal with. Here are some ways to say “no” without feeling guilty.

Think About It First – ‘Yes’ is often the answer we give people almost instantly without even thinking about how this may benefit you or potentially damage you. People would much rather have a well thought out no rather than an instant response without any consideration. A simple, “Can I think about it and get back to you later?” can work wonders for you, and it will generally lead you to an answer that you’re happy with after the fact.

Aces In Their Places – Sometimes we accept tasks because we simply want control over the situation. This is where delegation is critical. You should know the strengths and weaknesses of your team members, and who would be the best person for each task. If someone else can do the job as well as you can, it’s worth it to delegate. Entrepreneurs are busy people, so you need to prioritize and maintain balance.

Learn To Accept “No” From Others – If you can dish it, you have to be able to take it too. Learn to accept no from others. You need to understand that other people’s priorities aren’t always aligned with your own, and know that it’s almost never personal when someone says no.

You Can’t Do Everything – Is it really going to kill someone if you say no? No, it is not.  You can’t do everything. Do things that you genuinely want to do for others and not just because you feel like obligated.  It will make the things that you participate in much more rewarding and the 100% effort will be recognized because it’s genuine.

Make your commitments genuine by saying no to things you are not particularly interested in or do not have the time to do. You only have 24 hours in a day so use them wisely.

Work-Life Balance Beyond the Summer

By Comments & Opinion, Entrepreneurial, Self Education, Foundations of Success, Leadership, Personal Accountability No Comments

work-life-balanceThe summer holidays are winding down, meaning that the hustle and bustle of regular office life will be coming back into most organizations come September. Our offices here at the Wish Group have been busy, but there’s no denying that there’s an absence of people thanks to vacation time and such.

Taking time off is tough for most entrepreneurs – myself included. I touched briefly on this in the past, but I wanted to revisit it since it seems more relevant now. As gung-ho as you may be towards your business, you can’t give always give a resounding “yes!” every time an opportunity comes up that will make you put in extra hours.

Learning to say no is the first step towards having a good work-life balance. As much as you think that working that extra five hours will do you and the company good, you may be missing the importance on some important events and putting your health at risk too.  Here are some advantages and advice for how to have a great work-life balance.

Don’t Miss Out on Things That Matter – Some things only come around once a lifetime, like important milestones for your children or events from your friends. Although events like these seem like daily routines today, unfortunately the grim truth is that they won’t last forever. Take time to enjoy the big events as well as the small ones. How does this affect your business? It helps you realize that it’s sometimes the little things that help grow your business or retain a client.

Time to Refuel – A car can only run for so long without having to fill up at the gas station. If machines need to stop from time to time, rest assured, you do too. A pit stop doesn’t mean you are further from your destination, but rather it means that that you can sustain your power the entire route. In business and in life, you need to take a break so that you can come back to work with a full tank.

Try to Keep Work and Life Separate – People mix this up all time. A work-life balance doesn’t mean that you work in between your relaxation time. Just like you schedule meetings to wholly focus on a client, you need to schedule time to wholly focus on yourself. Detach yourself from work and focus on spending time with your friends, family or even just yourself.

Your Health – Working long hours can lead to physical and mental exhaustion, which can eventually deteriorate your health.  In the short term, you lose your ability to think clearly when making important decisions. Long term, a foggy mind and slower reflexes can harm your professional reputation, due to ineffective or slow performance on a consistent basis.

At the end of the day, learn to take a breather once in a while, be it a long vacation or just a day off. I promise it won’t kill you. In fact, I guarantee it’ll make you stronger.

3 Things I Would Tell My Younger Self

By Comments & Opinion, Success & Inspiration, Business Insights, Business Health, Personal Accountability No Comments

YoungerSelfI’ve made plenty of mistakes during my time as an entrepreneur. While I could have dwelled on them and got crushed by them, luckily I’ve always used them as lessons to push me forward. That being said, there’s a reason why mentors are usually those who are older than us.

Simply put, they’ve lived through the mistakes first hand and as such, know how to deal with any new problems that arise by thinking back on how they handled previous problems and applying these lessons to their current situation.

Now that I’m at an age where I frequently mentor young entrepreneurs, I honestly wish that I could tell my younger self some key lessons. Although there are many of them, here are my most important ones.

Learn to Say No – This one is one of the most difficult things to learn because we often see any new opportunity as an opportunity for growth. However, not all opportunities will be valuable in the long run. Take the time to evaluate your opportunities and cut the cord if it will act as a roadblock to your success.

Learn to Listen – Two ears and one mouth – they should be used in that order. Few people actually stop to take the time to listen, preventing them from truly understanding and learning. There are often times when you need to slow down because your deeper understanding of a subject that you got from listening will take you to the next level.

Don’t Be Afraid to Be You – We spend our childhood trying to fit in and our adult years trying to be different. Sometimes we never grow out of the desire to be like those around us. However, trying to be someone that you’re not will lead to an unfulfilled life. The best thing that you can offer those who you do business with is your genuine self. Your unique personality and insight is what your clients are truly after, since those traits and talents shine through your company.

These are the pieces of advice that I simply didn’t understand when I was younger. In fact, even I was to go back and tell my younger self this, I’m not sure if (a) I would understand or (b) if I would even listen. I believe that, for better or worse, people learn from harsh lessons rather than always heeding advice from others. It may not be simple, but try to keep your mentors advice in the back of your mind the next time you make a big decision.

Ups and Downs of Working on Holidays

By Comments & Opinion, Success & Inspiration, Entrepreneurial, Business Insights, Foundations of Success, Personal Accountability One Comment

For many of the Canadian business owners I know, this past two day weekend turned into a four day Canada Day long weekend – for better or worse. While some entrepreneurs may be taking a well deserved break, the majority that I know will probably be working in some capacity during these days off.

Throughout my years of working holidays, I’ve come to discover that although there are many advantages of working those extra hours, there are also disadvantages that you don’t fully realize:

Disadvantage #1: Missing Out on Family Time: Long-weekends were made for family-gatherings. When working all weekend long, you miss out on time spent with your family that you will never get back. Take the time to put down the laptop and set aside the work, and just enjoy good company. Surrounding yourself with the love and kindness of your family will help you get back to your work with more purpose.

Disadvantage #2: Burning Yourself Out: Taking a break has actually been proven to increase your productivity. If you continuously work yourself to the bone, when the time comes for you to meet an unexpected deadline you simply won’t have the energy or stamina to do so. Pace yourself.

Disadvantage #3: Draining Your Creativity: Putting all your focus on one project may seem like a good idea, however, it’s not beneficial if you are trying to come up new creative solutions. Taking your mind away from a project will allow your mind to wander and come up with incredible new solutions to old problems.

Of course, working during a holiday definitely has its advantages:

Advantage #1: Capture Opportunity: When the rest of the competition is sleeping during the holidays, working allows you to capture opportunities that would have otherwise been taken by your rivals. Entrepreneurs want to maximize their business’ potential and continuous hard work allows us to do that.

Advantage #2: Momentum: Like I mentioned in a previous post, once you stop, it’s hard to start again. We’ve all heard that before in many different aspects of our lives, and work is no different. Keeping a steady working momentum allows entrepreneurs to keep pushing forward because they almost forget how to stop. As any entrepreneur will tell you, achieving success requires persistence.

Advantage #3: Cut Down Your To-Do List: As you run from meeting to meeting, your to-do list often gets larger and larger. Now that you have those extra couple of days, it’s time to cut down some of that list. In fact, this might be the perfect time for you to focus on lesser tasks you’ve been pushing aside, leaving the priority tasks for your return to the office.

As much as we want to continue pursing success by working hard, balance is required to get there. The best entrepreneurs don’t have a fully “off” mode. They’ll lounge by the pool or lay on the beach relaxing, but something will always spur their next great idea.

How Do You Keep Moving Forward?

By Entrepreneurial, Self Education, Business Insights, Foundations of Success, Planning for the future, Personal Accountability No Comments

Keep_Moving_ForwardBy nature, an entrepreneur runs head first into things regardless of the risk, meaning that sometimes we make mistakes that make us want to quit. Though it’s hectic and overwhelming, especially when dealing with multiple businesses, you need to learn to move past these small missteps to truly succeed.

Throughout my years of being an entrepreneur, I’ve realized that wanting to quit is inevitable – but failure isn’t. Every time I want to throw in the towel, I know that it’s time to take a step back and re-evaluate before I move forward again. The real question is, what can you do to ensure that you keep moving forward instead of quitting?

Take a Step Back and Look at Yourself – Take a second to examine the path you’re taking. What’s brought you this far? Determine whether you’re the person stopping yourself from your own success. Sometimes the problem is simply self-doubt and in that case, you need to find ways to overcome it.

Be Brutally Honest With Yourself – Take the time to question if you’re making excuses or whether a certain venture is a bust and you need to start over. If you can’t move past a particular mistake, is it due to a missing skill-set? If so, why haven’t you reached out to someone to overcome this? You need to be resourceful and keep on asking why until you get to the source of the problem.

Clearly Define Your Goals – When you’ve clearly defined where you’re going, it’s easier to pick up momentum and keep going forward.  Your small positive efforts will turn into larger positive returns in the future. It’s important, however, to create a plan for yourself so that you know which steps to take next so you don’t burn yourself out. Even if your steps are small, every step is a step forward.

Put it in Writing- Do you ever break contracts with your clients? I sincerely doubt that you’ve done it on purpose, so why would you a break a contract with yourself? Write down your commitments and put it somewhere that you can see everyday so you’ll always feel accountable.

It’s important to realize that you’re not the only one experiencing these challenges. A challenge may end up sucking your energy for an entire day or even a week, but that doesn’t mean that you have to call it quits for good. How do you keep pushing yourself forward when you’re close to calling it quits?

Failure Isn’t The End

By Comments & Opinion, Success & Inspiration, Entrepreneurial, Self Education, Business Insights, Business Health, Foundations of Success, Personal Accountability One Comment

Failure-Isnt-The-EndThere’s a big misconception when it comes to failure. Ever since we’ve been children, we’ve seen that failing is nothing but a negative experience. Teachers would be disappointed and parents would yell at you for failing a test. If you failed a course, you’d use up your valuable summer time taking make-up courses. There has always been negativity associated with failure.

Things change once you’re an entrepreneur. By no means am I saying that failure gets easier. It still sucks, and it still stings and lingers with you for quite a while. However, when either your business or your product fails, it doesn’t mean that you should call it quits and give up. Quite the opposite, actually. I’ve touched on this in a few previous blog posts, but I thought it was time to dedicate an entire post on the often not discussed upsides of a failure.

It Makes You Stronger: As I mentioned in my previous post, when an athlete experiences failure, they don’t let it crush them. How many times have you seen a team lose a game, only to have the whole team give up? Obviously they don’t and neither should you. There is no one failure that should completely make you give up entirely. You need to dig deep and find out what you could have done to prevent the failure. If you couldn’t have prevented it, at the very least the experience will make you a better person and teach you about yourself.

It Teaches You Multiple Lessons: Besides teaching you about yourself, you’ll also learn a lot about your business. Specifically, it’ll teach you about the strengths of your team, which is always valuable to know. While you shouldn’t necessarily blame a team member for the failure, you’ll know what areas they can improve on, and where you can mentor them to become better. If the failure revolves around a product launch, you’ll be able to pinpoint what needs to be changed about your product and why the market didn’t latch onto it.

It Makes You Re-Evaluate: Once failure teaches you a lesson, the obvious next step is to re-evaluate. As hard as it might be to accept, perhaps there simply isn’t a market for your product, or perhaps there’s a crucial element that you’ve over looked. This is the time where you make changes to your work formula and make some tough decisions to continue moving forward. This is also the time to listen to any feedback that you’ve received, particularly negative feedback, as this is what will accurately tell you what you need to reconsider.

At the end of the day, don’t let one or even multiple failures stop you. You need to build your own path, and stay strong while you’re on the road to greatness. I’m curious to know what failures you’ve had as entrepreneurs, and what lessons have they taught you?

Creativity – An Entrepreneur’s Blessing and Curse

By Comments & Opinion, Success & Inspiration, Entrepreneurial, Business Growth, Foundations of Success, Personal Accountability 3 Comments

There is one trait in particular that all entrepreneurs share, and that is a being naturally creative people. Entrepreneurs need to have creative minds in order to come up with new ways to enhance their business, or devise original product ideas. I’m not sure how other entrepreneurs feel about their creativity, but I personally find my creativity to be two sides of the same coin.

On one hand, I think that my creative nature is a curse. I say this because I have many different ideas that I have that I want to create and spread with the world, but unfortunately life is finite and there isn’t enough time to accomplish all of these things. This means that many of the what I feel are great ideas never see the light of day because I’m attempting to bring various other projects to fruition.

That being said, I also consider my creativity to be my greatest asset and a blessing. Here are the top three things to remind yourself when you’re focusing on the curse instead of the blessing.

Your Pain is Your Customers Gain –While you may not have all of the time you would want to get all of your ideas to life, when you finally bring one of your ideas to life it will no doubt be of tremendous value to your customers. Whether it’s painstakingly refining a current product to become something better, or creating an entirely new business venture, your new product will be fueled by passion which will make your customers happy, even if the process in and of itself can be grueling.

The More You Create, the More You Learn – Even if all your ideas don’t see the light of day, once you have an idea you’ll immediately begin to research any related topics to see if it makes sense or to learn about any intricacies of a new industry. For example, my company the Wish Group operates multiple businesses in multiple industries, such as event webcasting, staffing, teleconferencing and marketing to name a couple. Once I had the idea to start these companies, I had to learn as much as I could about these industries to see if my business plan made sense, and if there was about the industry that I was overlooking.

You’ll Grow Professionally and Personally – Whether your idea is a success or a failure, you’ll grow from the experience. Apart from all of the new knowledge you’ll gain, you’ll also get a better understanding of why this particular venture was unsuccessful when compared to your other ones. You’ll also get a better handle on what your customers actually want, and of course if it is a failure, it will only make you stronger.

Do you ever feel that you don’t have enough time to bring your ideas to life, of that you simply have too many good ideas and not enough time to act on them? I’d love to discuss this topic with you in the comments.

Pushing Aside Fear When Selling

By Comments & Opinion, Success & Inspiration, Self Education, Business Insights, Sales Advice, Foundations of Success, Personal Accountability One Comment

In my blog post last week, I talked about fear holding you back when you’re an entrepreneur and discussed different methods that I thought would be useful for getting over your fears. Once you’ve understood and overcome your fears, you’ll be able to help others get over theirs. This will come in particularly handy with your sales team.

Your sales team may be holding themselves back from getting new clients simply because of their fears. However, like I discussed last week, these can be overcome with constant work and luckily most sales people have very similar fears, either consciously or unconsciously. Here are the most common fears of sales people that I’ve seen, and what you can do to help them overcome it.

Fear of Closing the Sale – No matter how amazing the product or service you’re selling is, it’s extremely rare that people will blatantly tell you that they want to buy it. Most of the time, you have to ask people to buy your product – which is a surprisingly big fear for most sales people. When I’ve asked people in the past why they’re afraid of closing the sale, they told me that they were afraid of coming across as forceful or stubborn. In reality, you should NEVER be afraid of what other people think of you. At the end of the day, you’re doing your job just like everyone else. You shouldn’t fear how someone will react to you doing something that you love.

Fear of Following Up – Tying in with the above fear of other people’s perception, some sales people never follow up with their prospects because of a fear of being perceived as annoying or obnoxious. You need to put this aside, simply because it’s extremely rare that you or anyone will sell something successfully on your first try. In fact, according to The National Sales Executive Association, only 2% of sales are made on the first contact, while an astounding 80% of sales are made on the twelfth contact or higher. If your sales people never follow up due to fear, they’ll never sell your product or service.

Fear of Rejection – This is the big one, and it doesn’t only happen to sales people. Fear of rejection is one of the biggest and most common fears that people have. There’s no set method to get over a fear of rejection, but the best piece of advice that I can offer you is to not take it personally. While your personality does play a role in whether or not you make a sale, most of the time your prospect won’t buy a product from you for a variety of reasons, not because they dislike you, so there’s no point in blaming yourself for a lost sale. Just learn your lesson from it, and move onto the next prospect.

Does your sales team regularly talk about their fears with you? If so, how do you mentor them to overcome them? I look forward to discussing this topic with you.

Optimize Your Productivity for Future Success

By Success & Inspiration, Achieving Wealth, Self Education, Foundations of Success, Planning for the future, Leadership, Personal Accountability No Comments

To-do lists are a mixed bag for me. On one hand, they’re great for getting organized and prioritizing your daily tasks. On the other hand, if you’re not using them properly (like I’ve seen many entrepreneurs do) you run the risk of derailing your entire day.

Luckily, I’m not the only person who thinks this. I read a great article on Forbes that discusses “Organizing Tomorrow Today”. In his article, Jason Selk discusses the many benefits of planning for the future, something I’ve discussed in my previous posts. I encourage you to read the full article, but here are the two most important points I was able to take from it:

Your To-Do List Is Wrong: Like I mentioned, most people tend to make a massive to-do list full of both important and unimportant items. Simply listing off what’s on your plate is a waste of time. Instead, organize your list in terms that makes sense to you. Selk encourages that you list off your top three tasks of the day, followed by lesser tasks. What I do personally is organize my most important tasks of the day, and then group my lesser tasks into a separate category called “end of the week”. Whatever method you use, the main thing to remember is that you have to start off your day with your most important task, instead of tackling the less important items first. Otherwise, you’ll fall into the trap of constantly completing your simple tasks first, and never getting around to actually finishing what matters.

Take The Time To Plan Ahead: Arguably the most important thing that Selk says in his article is that no matter what, take the time to plan ahead. Don’t leave all of your future planning to the morning of said day. Take ten to fifteen minutes the day before to figure out what needs to be done first, what can wait until throughout the week, and what you can delegate. Selk summarizes this point nicely: “Highly successful people do not get everything done each day, not even close. They have learned to get the most important tasks completed, and then to do their best to get the rest done.

All in all, the most successful entrepreneurs know the importance of prioritizing their tasks, and they also know the best method to complete them. Let me know how you tackle your important tasks and we can discuss it in detail in the comments below.

Why you Need to be a Thought Leader

By Comments & Opinion, Entrepreneurial, Business Insights, Foundations of Success, Leadership, Personal Accountability No Comments

As I mentioned in my blog post last week, using social media is a great way to gain exposure and build your personal brand. One point that I briefly touched on was about sharing your unique industry experiences through social media channels, and how this will make you a thought leader. But what exactly is thought leadership, and why is it important?

The term itself is pretty self explanatory. It’s someone who has established authority in their work field and has become the “go to” person when you need to know about a specific topic. I’m not going to explain how to become a thought leader, as there are plenty of articles that do a great job of detailing how to create thought leading content. However, I do have three main reasons as to why you need to be a thought leader – and one cautionary piece of advice:

Kills Competition – The best thing about being a thought leader is that you’ll instantly kill your competition. Think about it, if you were a potential customer and had to choose between two different companies, which would you rather choose: the company that has a president who regularly produces content as an expert in their field, or just a regular company?

Lead Generation – Speaking to the point above, generating knockout content that provides your audience with great value isn’t just useful for building a following. There’s bound to be people who’ll take a look at your content and decide that your product or service is worth the price of admission, based only on the fact that you’re an expert at what you do.

Increased Exposure – Another benefit to thought leadership content is the amount of exposure it will get you and your company. This will bring many visitors to your website or blog, and with the proper linking techniques,it can be great for your SEO, PR and content marketing efforts.

However, be Prepared to be in the Spotlight – The piece of cautionary advice that I mentioned links directly to the point above, and most entrepreneurs don’t consider it. Love it or hate it, once you’ve become an established thought leader every piece of information that you publish will be under scrutiny, which can lead to some nasty dialogue between you and your newly expanded audience.

It takes a long time to position yourself as a thought leader, but the sooner you figure out why you should become one, the sooner you’ll begin the process of becoming one. Of course, I myself am still on this journey, but I’m glad I started sooner rather than later. Are you trying to become a thought leader? What pieces of advice would you offer anyone starting out?